Ordering Spare Parts

How can I purchase a spare part?
Please contact Customer Care or give us a ring at +1-888-805-0100 for further assistance.

How can I request a hinge cover kit for my stroller?
Contact Customer Care or give us a ring at +1-888-805-0100 and we will gladly mail you a hinge cover kit free of charge. Please note this only applies to strollers manufactured prior to 2010. A digital image of your stroller will be requested by our Customer Care Team.

What should I do if my stroller needs repair?
Visit our Authorised Service Centre/Service Agent page to find the nearest location. You may also contact Customer Care or give us a ring at +1 888-805-0100 for assistance.

Should I insure my product when I mail it in?
Please insure your Maclaren stroller for its full value when you send it to an Authorised Service Centre/Service Agent. Use a shipping method that provides a tracking number and requires a signature upon delivery.

How long will my repair take?
The repair time at an Authorised Service Centre/Service Agent is usually 7-10 business days. Should your repair require ordering special parts then it can take 10-15 business days. Please consult your Authorised Service Centre/Service Agent to determine availability and timeframe for delivery.